FAQs

  • Couch is now open for appointments or walk-ins all day. We highly recommend making an appointment if you would like to chat with us one-on-one. To adhere to current best Covid-19 suppression practices we request that all clients wear masks when visiting.  Please reach out to us to get started! 

  • Nope. If you have an idea of what you want, that’s helpful, but we’ve got 20+ sofas in the showroom and a LOT more ideas in catalogs. If you need a lot of guidance, we can take care of you.

  • We do sofas, chairs, sectionals, chaises, sofabeds and upholstered beds all in dimensions you choose to fit your space. If it is upholstered, we can probably make it.

  • Los Angeles, California.

  • At this point in time, we can only deliver outside of the Seattle area on an extremely limited case-by-case basis. When we do not have a client in the store, our custom capacity is extremely limited. COUCH is geared towards local clientele and we do not necessarily have the infrastructure to send samples or provide the full range of options to out-of-state clients. 

  • On occasion we will be selling floor models, however a vast majority of the time we’ll be taking orders. If you’d like to see what’s ready to go right off the floor, check out our Clearance page.

  • Currently due to Covid-19, we are running a bit longer on lead time than normal. Lead time on most sofas is currently usually approximately 2.5-3 months. Around the holiday season, lead times are often a week or two longer.

  • We’ve got thousands of fabrics available in scores of colors. Anything we make can be made in any of the fabrics we carry. We might make a suggestion or two, but in the end we’re building the couch the customer wants—not one a design magazine thinks the customer wants. You are also welcome to use your own fabric as long as we are able to approve it's upholstery-grade durability.

  • We only charge for labor and materials. Making something bigger won’t cost very much at all. For instance, if you like a couch but want one made that’s 10 inches longer and 4 inches deeper for a truly monster-sized couch, you’re still only looking at an increase of about $350. Try finding that kind of flexibility and value somewhere else.

  • At this point we have not worked out the logistics of reupholstery. That may change in the future but for now we recommend that be done locally.

  • Yes, but outdoor furniture has very specific construction details that often add to the price of a sofa. We do NOT make our sofas outdoor-friendly unless otherwise asked, so a sofa with basic construction will not hold up against the outdoor elements.

  • Yes, but only in very specific circumstances. Please see the details here.